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Technical Help

Viewing PDF Documents

Some documents available for download require a PDF reader to view. This is available for free, so click here to download the Acrobat Reader. However using Adobe Acrobat Reader as a plug-in to your internet browser may cause incompatibilities that prevent proper viewing and/or printing of the documents you are downloading from this web site. The following are alternative methods that allow for proper viewing and printing. First you must open your version of Adobe Acrobat Reader and find out what version you have installed. Select "Help" from the top Command Menu followed by "About Acrobat Reader".

Adobe Acrobat Reader 5.0
Open Adobe Acrobat Reader as a separate application. Make sure you are not viewing it as a plug-in through your browser. Select "Edit" from the top Command Menu. Select "Preferences" from the drop down menu followed by "General". Make sure "options" is selected in the left hand column of the pop-up window that appears. Uncheck the box "Display PDF in Browser" followed by OK. The next time you select a hyperlink in your browser that contains a PDF file, a pop-up window will appear asking if you would like to Save the file or Open the file. Selecting Open will launch Adobe Acrobat Reader as a separate application instead of a plug-in inside your browser.

Adobe Acrobat Reader 4.0
Open Adobe Acrobat Reader as a separate application. Make sure you are not viewing it as a plug-in through your browser. Select "File" from the top Command Menu. Select "Preferences" from the drop down menu followed by "General". Uncheck the box "Web Browser Integration " option followed by OK. The next time you select a hyperlink in your browser that contains a PDF file, a pop-up window will appear asking if you would like to Save the file or Open the file. Selecting Open will launch Adobe Acrobat Reader as a separate application instead of a plug-in inside your browser.

Adobe Acrobat Reader 3.0 or earlier
RIGHT click on the PDF hyperlink instead of Left clicking on it. A small pop-up menu will appear. If you are using Microsoft Internet Explorer select "Save Target As". If you are using Netscape select "Save Link As". Another pop-up window will appear allowing you to select the location you wish to save the file to. After you have saved the file you can can open the file running Adobe Acrobat Reader as a separate application.

If you are still having trouble viewing documents on our website please contact us via our enquiry form.

Flash Plugins

Flash is an application from Macromedia which creates low-bandwidth animation and interactivity. You can view Flash movies on your browser, if you have the correct Flash Player installed. This guide is here to help you download and install Flash player on your computer.

Installing Flash player for Windows and Internet Explorer users

• First read through the steps below which take you through the process.
• Then visit the Flash Player Download Center.
• Go to the Flash Players Download Center and click Auto Install Now.
• Click through the dialog boxes that appear.
• When the Flash Player movie begin playing, your Player installation is successful.

Installing Flash player for Windows and Netscape users

• First read through the steps below which take you through the process. Then visit the Flash Player Download Center.
• Go to the Flash Player Download Center and click Download Now. Choose the directory where you want to save the Shockwave Player Installer and click Save.
• Quit your browser and double-click the Flash Player Installer icon. Choose which browser you would like to add the Flash plug-in and hit continue. The installer re launches your browser and opens to the Flash Player Download Center to complete the installation.
• Click through the dialog boxes that appear. When the Flash Player movie begins playing on the Web page, your installation is successful.

Installing Flash player for Macintosh users with Netscape or Internet Explorer

• First read through the steps below which take you through the process. Then visit the Flash Player Download Center.
• Go to the Flash Players Download Center and click Download Now. Choose the browser you want to use and click Install.
• When the download is complete, find the Flash Player Installer on your desktop.
• Quit your browser and double-click the Flash Player Installer icon. Choose the browser you want to install Flash into and click Continue.
• Click through the dialog boxes that appear. When the Flash Player movie begin playing on the Web page, your installation is successful.